Shipping and return policies for Sean Feucht

Shipping Info

ADDRESS FORMAT

Before completing your order, please check to make sure that all of your information was entered correctly.

TIME TABLE FOR ORDER ARRIVAL

ALL ORDERS take a minimum of 24 hours to process. Once processed, it will be sent to the shipping desk for packaging and departure of our facility.

ORDER PROCESSING DELAYS INCLUDE:

Holidays - When ordering around a holiday date, orders will take longer to be processed.

Weekly Order Processing Schedule - Orders placed Friday - Sunday will be shipped out on the following Monday.

Time allotted for shipping is based on several factors, including destination address and how quickly seanfeucht.com can obtain and assemble items for shipment.

To determine an orders estimated DELIVERY DATE please factor in the following information. Your order is received and packaged within an average of 24 hours. This time may vary depending on the day an order is made, availability of the items and shipping method selected by the customer..

Orders for multiple items or multiple copies of a single item may take longer to assemble.

ALL TEACHINGS OR T-SHIRTS or other "made-to-order" products go through a production process and take longer to assemble and ship, please allow extra time for these types of products.

SHIPPING METHODS
Most orders are estimated to be shipped within 72 hours from the time it was placed.

UPS GROUND DOMESTIC: Ship time is subject to item availability. UPS Ground will take approximately 5 business days from the time it leaves our building until it is delivered to you. Upon your order's shipment, having provided us with an email address, you will receive an email with your tracking number in order to determine the packages arrival date.

UPS STANDARD (INTL. to CANADA): BROKERAGE FEES, paid by customer will apply upon package arrival into Canada. Ship time is subject to item availability. UPS Standard is only offered to CANADA. "In transit" time is ESTIMATED anywhere from 5-10 business days. Customs Brokerage Fee's are common for the importing of products from the United States. The customer is responsible to pay all import fees incurred. Upon the shipping of your order, having provided us with an email address, you will receive an email with your tracking number in order to determine the packages arrival date.

USPS FIRST CLASS: Ship time is subject to item availability. USPS First Class transit time is approximately 3 business days. This class of mail is only available for packages 13 oz and under.

USPS PRIORITY: Ship time is subject to item availability. USPS Priority transit time is approximately 2-3 business days from the time it leaves our building until it is delivered to you.

USPS FIRST CLASS INTERNATIONAL: Ship time stated by the United States Postal Service reads as "varies." Therefore, USPS gives their customers no estimated time of delivery. This method can only be used for packages that are under 4 pounds. USPS is not responsible for delivery time once your order leaves the border of The United States. Sound Wisdom Media is not responsible for duties or taxes incurred upon your packages. International packages have been known to take up to 2 months to reach their destination because of other countries customs and delivery services.

USPS PRIORITY INTERNATIONAL: Ship time is subject to item availability. Airmail Parcel ship time is an estimated 4-10 days. USPS is not responsible for delivery time once your order leaves the border of The United States. Sound Wisdom Media is not responsible for duties or taxes incurred upon your packages. Some international packages have been know to take up to 2 months to reach their destination because of other countries delivery services.

TRACKING INFORMATION

Orders that are shipped USPS First Class International do not have tracking confirmation.

UNDELIVERABLE PACKAGES

On occasion packages are returned as "undeliverable". In such cases, we will issue a full refund (minus the shipping charges).

If a package is deemed lost as a result of our error, we will refund the order. HOWEVER, if the order is lost because of customer error, the charges will not be refunded.

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.

If you suspect your order cannot be delivered, and you have not received confirmation of its return or a refund, please contact us.

WHY WAS MY PACKAGE UNDELIVERABLE?
Our carriers may deem a package "undeliverable" for one of the following reasons;

INCORRECT ADDRESS: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.

IF an APO or FPO address is entered as an international address, the package will not reach its destination.

ADDRESS FORMAT: If an address was entered in an incorrect format, it will be undeliverable.

WEATHER DELAYS

If you live in an area experiencing snow storms or other extreme weather, weather delays may add additional time to the estimated delivery date of your order.

AFTER ESTIMATED DELIVERY DATE

USPS Ship Methods: Tracking is available except for USPS First Class International. Due to this feature, please allow 2 weeks after the estimated delivery date before inquiring about your order.

Return Policy

NON-REFUNDABLE ITEMS

ALL MP3 purchases are FINAL.
ALL "MADE-TO-ORDER" PRODUCTS (teachings and t-shirts) are NON-REFUNDABLE as they are only produced upon your request.

TIME LIMIT FOR RETURNS

FULL REFUND CONDITIONS: REFUNDS MUST BE PRE-APPROVED BY SOUND seanfeucht.com store STAFF. Only new, unopened items sold and fulfilled by seanfeucht.com store department will receive a refund within 30 days of delivery. Any products shipped to seanfeucht.com store without pre-approval will not be refunded.

FAULTY PRODUCT

Please try playing all media in several different players before contacting us about potentially faulty product. Some MEDIA (DVD/CD) will not play in equipment that is not CURRENT technology.

We will replace any faulty product you may receive. Before returning the product to us, please contact us and provide the following information:

Your name as appears on the order.
Shipping address.
Your daytime phone number.
Order number.
Product details: please include information on the make, model and year of your CD/DVD player and symptoms of your faulty product.

SHIPPING CHARGES

We will pay return shipping costs if we request product to be returned as a result of our error (you received an incorrect or defective item, etc.)

ITEM CONDITION

Items returned to seanfeucht.com store that are damaged may or may not receive a partial refund. Your refund will be at the discretion of Sound Wisdom Media Staff.

WINDOW OF TIME FOR REFUND

ALL REFUNDS MUST BE PRE-APPROVED BY seanfeucht.com store STAFF. Please do NOT return ANY products without contacting seanfeucht.com store . Products shipped to seanfeucht.com store without pre-approval will not be accepted for refund.

All financial information that was given to seanfeucht.com store for purchasing your order is unavailable to seanfeucht.com store Staff. In order for you to obtain a refund, you will first need to contact us with your credit card account information.

You can expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you may receive a refund more quickly.

Time period stated includes the transit time for us to receive your return product (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).